When we receive personal data about you, we aim to ensure that you trust we will process your personal data in a transparent and secure manner. Thus, it is important to us that you take the time to read this privacy policy, which will inform you of how we handle your personal data.

This policy sets out how we will gather, treat and protect your personal information. This policy aims to give you information on how Solar Century Holdings Limited and its subsidiaries (collectively referred to as “Solarcentury”) collects and processes your personal data .It applies to information we collect from you online (over this website) and offline. Please note that we may update it from time to time. If you have any queries, please contact: privacy@solarcentury.com

Last updated: September 2020

(1) When we collect information

We collect information about you if you:

1.1     have purchased our solar energy products and related services as a residential customer;
1.2     are an employee or agent of one of our business customers;
1.3     are an employee or agent of one of our suppliers, contractors or business partners;
1.4     visit this website;
1.5     attend an event hosted or sponsored by Solarcentury;
1.6     contact us with an enquiry or complaint.

(2) The information we collect

We may collect, store and use the following personal information:

2.1      Identity Data includes first name, last name, username or similar identifier, title.
2.2      Contact Data includes home address, email address and telephone numbers.
2.3      Product Data includes details of products and services that you plan to buy or have bought from us.
2.4      Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
2.5      Usage Data includes information about how you use our website, products and services.
2.6      Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

(3) Using your personal information

Solarcentury collects and securely store information about individuals purely for its own business purposes and in accordance with the relevant national legislation on data protection. Personal information will be used for the purposes stated in this policy or on relevant parts of the website, and as summarized in the table below. We will only collect, use and share your personal information where we are satisfied that we have an appropriate legal basis to do this. This may be because:

3.1     you have provided your consent to us using the personal information;
3.2     our use of your personal information is in our legitimate interest as a commercial organisation – in these cases we will look after your information at all times in a way that is proportionate and respects your privacy rights and you have a right to object to processing as explained in section 10 (“Your rights“) below;
3.3     our use of your personal information is necessary to perform a contract or take steps to enter into a contract with you, including the terms and conditions which apply to your use of the Service;
3.4     our use of your personal information is necessary to comply with a relevant legal or regulatory obligation.

Purposes Type of Personal  Data  (see section 2) Legal Basis
To provide you with our products and services as a customer Identity; Contact; Product; Usage Performance of a Contract
To manage our relationship with you as a representative of a business customer and to provide our business customers with our products and services Identity; Contact; Legitimate Interest
To manage our relationship with you as a representative of a supplier, contractor or business partner Identity; Contact Legitimate Interest
To provide you with targeted advertising on this website Technical; Legitimate Interest
To protect the website and monitor and defend against security threats Technical; Usage Legitimate Interest
To understand your use of the website in order to customize it for you, or improve it for users generally Technical; Usage Legitimate Interest

3.5     If we process your data to protect legitimate interests, you may object to such processing by contacting privacy@solarcentury.com, free of charge at any time. Where you submit personal information for publication, we will only publish and use that information in accordance with the terms of the permission you grant us.

Where you submit personal information for publication, we will only publish and use that information in accordance with the terms of the permission you grant us.

(4) Third Party Websites and Services

Solarcentury may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services do have access to certain personal information provided by users of the website. Any information used by such parties is used only to the extent required by them to perform the services that Solarcentury requests. Any use for other purposes is strictly prohibited. Furthermore, any information that is processed by third parties must be processed within the terms of this privacy policy and in accordance with the relevant legislation.

(5) Disclosures

We may disclose information about you to any of our employees, officers, group companies, public authorities, business partners, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

We may also disclose your personal information:

5.1     To the extent that we are required to do so by law.
5.2     In connection with any legal proceedings or prospective legal proceedings.
5.3     In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
5.4     To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling and their advisors.
5.5     To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, or as specifically notified at the time of disclosure, we will not provide your information to third parties.

(6) International data transfers

6.1      Information that we collect may be stored and processed in and transferred between any of the countries in which we operate, or to third party providers in other countries, in order to enable us to use the information in accordance with this privacy policy.
6.2     Information which you provide may be transferred to countries, which do not have data protection laws equivalent to those in force in the European Economic Area (including the United Kingdom).
6.3     Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it. For instance, where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
6.4     You have a right to contact us for more information about the safeguards we have put in place to ensure the adequate protection of your personal information when this is transferred as mentioned above.
6.5     In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

(7) Security of your personal information

7.1     We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
7.2     All the personal information you provide will be secured (password- and firewall-protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.
7.3     Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

(8) Retention of your personal information

8.1     We will store your personal information for as long as is reasonably necessary for the purposes for which it was collected, as explained in this notice. In some circumstances we may store your personal information for longer periods of time, for instance where we are required to do so in accordance with legal, regulatory, tax, accounting  requirements and for servicing warranty claims.
8.2     In specific circumstances we may store your personal information for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.

(9) Your rights

Subject to certain exemptions, and in some cases dependent upon the reason why we have your personal information, you have a number of rights relating to your personal information and what happens to it. You are entitled to:

9.1     have your data processed in a fair, lawful and transparent way;
9.2     be informed about how your personal data is being used, an example being this privacy policy;
9.3     access personal data we hold about you (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it;
9.4     require us to correct any mistakes in your personal data . This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us;
9.5     require us to delete personal data concerning you in certain situations where there is no good reason for us to continue to process it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request;
9.6     request that we transfer your personal data to you or another service provider in a simple, structured format;
9.7     object at any time to processing of your personal data for direct marketing purposes;
9.8     object to automated decision making which produces legal effects concerning you or similarly significantly affects you;
9.9     object in certain other situations to our continued processing of your personal data; and
9.10     otherwise restrict or temporarily stop our processing of your personal data in certain circumstances.

We may ask you for additional information to confirm your identity and for security purposes, before disclosing the personal information requested to you. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.

You can read more about your rights, including the circumstances in which they apply, in the Guidance from the UK Information Commissioner’s Office (ICO) https://ico.org.uk/for-the-public. You also have the right to complain about our use of personal data to the ICO. You can do these by contacting the ICO via their website https://ico.org.uk/concerns or by calling 0303 123 1113.

If you would like to speak to us in relation to any of your rights, please contact: privacy@solarcentury.com.

(10) Third party websites

If the website contains links to other websites we are not responsible for the privacy policies or practices of third party websites.

(11) Cookies

11.1           Solarcentury may set and access cookies on your computer. A cookie is a very small piece of data which allows the web server to identify and track activity of the web browser. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website. We may use both “session” cookies and “persistent” cookies on our websites. Solarcentury complies with the cookie requirements of the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 (UK Regulations).
11.2           Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
11.3           You have a choice about whether or not we use certain cookies.  Some cookies are ‘strictly necessary‘.  These are required in order to provide you with a service you have requested, or to ensure the website functions (e.g. load-balancing cookies that ensure the content of the website loads quickly).  These cookies are not optional.  Other cookies – such as those we use for analytics purposes to monitor how users interact with the website – are optional.  You can choose to enable or disable these cookies in your web browser. By default, your browser will accept Cookies, however this can be altered. For further details please consult the help menu in your browser or visitwww.aboutcookies.org or www.allaboutcookies.org
11.4           Solarcentury uses a session ID cookie such as PHPSESSID to identify your current user session on our websites.


We embed videos from our official YouTube channel which may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit YouTube’s embedding videos information page.

Google Analytics

Our websites also use Google Analytics to track our site performance and to enable us to maximise your online experience. Details of these cookies can be accessed here: https://developers.google.com/analytics/resources/concepts/gaConceptsCookies .  For further information about privacy related to Google Analytics, see the ‘Data Privacy and Security’ page in the Google Analytics Help Center.

(12) Data Controller

9.1    The data controller responsible for information collected on this website is Solar Century Holdings Limited Company No. 3570325 registered in England & Wales whose registered office is at 90 Union St, London SE1 0NW.
9.2    It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. If your personal information needs to be updated please contact: privacy@solarcentury.com.

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